Terms and Conditions

The Company

Playchildren Ltd -T/A Posh Sheds
Park House, Kingsland, Herefordshire, HR6 9SQ

01568 709103

E-mail: info@poshsheds.co.uk

The person, company or organization purchasing goods or services from 'The Company,' shall be entered within the 'customer' section of all Company sales order/invoice documentation.

The Customer

The listed terms and conditions shall apply to the sale and supply of products by The Company, to the entity hereby referred to as 'The Customer'.

Retention of title/ownership

Legal ownership of any goods supplied shall remain vested to 'The Company', until such time that full payment of any outstanding order/invoice monies has been received in connection with the sale. Should the 'The Customer' obtain goods prior to full order payment, 'The Customer' accepts that 'The Company' retains the right to demand and receive immediate settlement of outstanding monies prior to transfer of ownership, or the 'The Customer' grants 'The Company' unrestricted access to reclaim the goods, at which point an order cancellation process shall be instigated. The saleable condition of the goods prior to any reclaim is sole the responsibility of 'The Customer'.

Delivery

Products are delivered by our own vehicles, or by carrier. Consideration should be given to the size and weight of some products. The majority of the products offered for sale are flat-packed for ease of handling and delivery. Deliveries are usually to kerb-side only. If access is restricted please let us know at time of order.

Whilst every reasonable effort shall be made to keep to any estimated delivery date, time of delivery shall not be of the essence and PlaychildrenLtd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date.
Notification of delivery may be made by telephone call/message, email, fax or by post on the due date.
A carrier's first attempt to deliver shall be considered as the delivery date and unless otherwise agreed in writing by Playchildren Ltd all deliveries can take place up until 9 pm.

Return procedure

All goods supplied are newly constructed for sale and as such are manufactured to match the specifications shown within the product literature. If however the goods are considered faulty within seven days after the delivery date; the following will apply:
In the case of larger products such as sheds, we will arrange to view the item and if felt necessary collect the goods and supply a merchantable replacement or offer a full refund after collection if appropriate. For our smaller items it may be necessary for the customer to return them to us by post and if the item is found faulty the postage will be refunded.
If the goods are considered to have been damaged after delivery and while upon the customers property a return or repair or refund of the goods shall not be accepted by Playchildren Ltd.

Complaints

In the event of any complaint or grievance, 'The Customer' is to in the first instance to make contact by telephone to 01568 709103, or by email info@poshsheds.co.uk, stating their order reference and the nature of their complaint. All communications of this nature will receive a response within 2 working days of the issue being raised. Should action be required by 'The Company' to redeem a matter this shall be undertaken at the earliest opportunity. It is the intention of 'The Company' to resolve any dispute amicably and to the satisfaction of 'The Customer' at the earliest opportunity.

Cancellations

In line with The Distance Selling Regulations, 'The Customer' shall have a period of 7 working days after the date of delivery within which time they may cancel their order for a product. Cancellations should be sent by email, or by registered post to 'The Company' trading address, quoting the order reference given when the order was placed. Where an order is cancelled by the stated method prior to dispatch, no charges shall be sought and all monies received shall be refunded. Where refund monies are due, these monies shall be refunded at the earliest opportunity and certainly within 30 days of the cancellation date.

Dimensions, Specifications and accuracy

Whilst we endeavour to give customers every possible means of making an informed decision including brochures, website content and our customer service. It is not possible to give every exact specification or dimension found on a building or product. If you are at all concerned as regards a product specification, dimensions, suitability or quality then please contact us to clarify your concerns.

Payment

Payment must be made in full at time of order unless other wise agreed. Payment may be made by cash, cheque, visa, mastercard, solo or switch. Receipts for payment shall be issued within 10 working days.

Installation

Where installation is included or added to an order, a flat completely level non-porous base made must be provided prior to the fitters arriving. If the base is found to be uneven or inappropriate, installation can only proceed if a disclaimer is signed. Any re-visits due to an uneven or unsuitable base will incur a charge.